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Junior Customer Specialist IT-afdeling

HQ-Oostende

AbsoluteYOU is a dynamic and fast-growing Belgian payroll company that takes care of payroll administration for SMEs with temporary employees, such as student workers, flexi-jobbers, and temporary workers. We focus on convenience, transparency, and legal certainty, with a partner who is available to its customers 24/7. As a Junior CS, you contribute to a positive experience for our customers. You are a quick learner, work accurately, and get energy from helping others. You are a first-line support, in other words, you identify areas for improvement, assist in analyzing customer feedback, and work closely with colleagues to continuously improve processes and communication. You work independently on assigned tasks, ensuring accurate and efficient ticket handling. With your customer focus, you help take our services to the next level.

Profile
Experience:
  • Behandelen van standaardtickets via Freshdesk;
  • Beantwoorden van functionele vragen;
  • Correct documenteren en opvolgen;
  • Rapporteren naar Senior Customer Specialist bij complexere issues;
     …
Personal competences
  • You are customer-focused and service-minded;
  • You are interested in IT and motivated to learn more about it;
  • You can set priorities;
  • You are not afraid to ask questions and are open to feedback and coaching;
  • You are sociable and can work accurately;
  • You think creatively to solve problems;
  • You value discretion;
  • You are a team player, but can also work independently;
  • You can adapt to changing circumstances (flexibility);
  • In addition to knowledge of the Dutch language, knowledge of French and/or English is an advantage;
Offer:
What do we offer?
  • We offer you a varied job in a pleasant, informal working atmosphere!
  • A permanent job for an indefinite period;
  • Full-time, Monday–Friday, 40-hour week with ADV days;
  • Competitive salary package, commensurate with your experience and skills;
  • The technological tools you need to do your job efficiently, including a laptop, smartphone, and accompanying subscription;
  • Company car and fuel card so you can travel to work in comfort;
  • Comprehensive health insurance from DKV;
  • In addition to your regular duties, we also offer attractive incentives and extras to motivate and reward you for your efforts;
  • Immediate employment possible;
Place of employment

Place of employment:
Ostend region